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Cookie Policy

Last Updated: October 27, 2025

This Cookie Policy explains how SimCell BH uses cookies and similar tracking technologies on our website and mobile top-up platform. By using our services, you consent to the use of cookies as described in this policy.

1. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

2. Why We Use Cookies

We use cookies to:

  • Remember your preferences and settings
  • Keep you logged in to your account
  • Understand how you use our platform
  • Improve website performance and user experience
  • Ensure security and prevent fraud
  • Provide personalized content and recommendations
  • Analyze usage patterns and optimize our services

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Cookie Name Purpose Duration
session_id Maintains your session state Session
auth_token Authentication and security 30 days
cookiesAccepted Stores cookie consent preference 1 year

3.2 Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, personalized features.

Cookie Name Purpose Duration
language_pref Remembers your language preference 1 year
payment_method Stores preferred payment method 90 days
operator_choice Remembers your mobile operator 90 days

3.3 Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously.

Cookie Name Purpose Duration
analytics_id Tracks user behavior and patterns 2 years
page_views Counts page visits 1 year
user_journey Tracks navigation paths 30 days

3.4 Performance Cookies

These cookies collect information about how you use our website to help us improve its performance and user experience.

Cookie Name Purpose Duration
load_time Measures page load performance Session
error_tracking Identifies technical issues 7 days

4. Third-Party Cookies

We use services from trusted third-party providers that may set cookies on your device:

  • Google Maps: For displaying our location and providing directions
  • Payment Processors: For secure transaction processing
  • Analytics Services: For understanding user behavior and improving our platform

These third parties have their own privacy policies and cookie policies. We recommend reviewing their policies for more information.

5. Local Storage and Similar Technologies

In addition to cookies, we may use local storage and other browser storage technologies to:

  • Store user preferences locally
  • Cache data for improved performance
  • Enable offline functionality
  • Store temporary transaction data

6. Managing Your Cookie Preferences

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

  • View cookies stored on your device
  • Delete existing cookies
  • Block cookies from being set
  • Set preferences for specific websites

6.2 Browser-Specific Instructions

To manage cookies in popular browsers:

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Cookies and site data

6.3 Impact of Disabling Cookies

Please note that disabling cookies may affect the functionality of our website. Some features may not work properly or at all if you choose to disable cookies.

7. Mobile Device Settings

For mobile devices, you can manage cookie preferences through your device settings:

  • iOS: Settings > Safari > Block All Cookies
  • Android: Settings > Site settings > Cookies

8. Do Not Track Signals

Some browsers include a "Do Not Track" feature. Our website currently does not respond to Do Not Track signals, as there is no universal standard for how to interpret these signals.

9. Cookie Duration

Cookies we use have different lifespans:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period or until you delete them

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy.

11. Your Consent

By continuing to use our website after seeing the cookie consent banner and clicking "Accept," you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your browser settings or contacting us.

12. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

  • Email: [email protected]
  • Phone: +973 1729 8888
  • Address: Building 1234, Road 3621, Block 436, Seef District, Manama, Bahrain

13. More Information

For more information about online privacy and cookies, you may find the following resources helpful:

  • Information Commissioner's Office (ICO) - Cookies
  • Your Online Choices - Cookie Control
  • Network Advertising Initiative - Consumer Opt-Out

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Modern mobile top-up technologies for Bahrain.

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