Privacy Policy

Last Updated: October 27, 2025

At SimCell BH, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our mobile top-up services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Full name and contact information
• Email address
• Phone number
• Mobile operator details
• Payment information (processed securely through encrypted channels)

1.2 Transaction Information

When you use our services, we collect:

• Transaction history and records
• Top-up amounts and frequencies
• Payment method preferences
• Auto top-up settings and configurations

1.3 Technical Information

We automatically collect certain technical data:

• Device information and identifiers
• IP address and location data
• Browser type and version
• Usage patterns and preferences
• Authentication data (biometric templates are stored locally on your device only)

2. How We Use Your Information

We use your information for the following purposes:

• Processing mobile top-up transactions
• Managing your account and preferences
• Sending transaction confirmations and notifications
• Providing customer support
• Improving our services through analytics
• Personalizing your experience based on usage patterns
• Detecting and preventing fraudulent activities
• Complying with legal obligations

3. Data Security

We implement industry-standard security measures to protect your data:

• 256-bit encryption for all data transmission
• Secure tokenization for payment information
• Multi-factor authentication options
• Regular security audits and monitoring
• Strict access controls and employee training
• Compliance with international data protection standards

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your data only in the following circumstances:

• With mobile operators to process your top-up requests
• With payment processors to complete transactions (under strict confidentiality agreements)
• With service providers who assist in operating our platform
• When required by law or legal processes
• To protect our rights, privacy, safety, or property
• With your explicit consent

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For more details, please see our Cookie Policy.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Object to data processing
• Withdraw consent at any time
• Export your data in a portable format
• Opt-out of marketing communications

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records are kept for a minimum period as required by Bahraini law.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Bahrain. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +973 1729 8888
• Address: Building 1234, Road 3621, Block 436, Seef District, Manama, Bahrain

12. Regulatory Compliance

SimCell BH complies with Bahrain's Personal Data Protection Law and applicable telecommunications regulations. We are committed to maintaining the highest standards of data protection and privacy.